Returns & Warranties
Returns
We will gladly accept any unopened and unused merchandise that has been purchased within 30 days from State Beauty Supply West Plains. We require proof of purchase whether that be a receipt you provide or sales history inquiry we pull from our system. We can only return, or exchange, items purchased with State Beauty Supply West Plains.
Refunds are applied to your State Beauty Supply West Plains account only. We do not provide cash or credit card refunds.
Please allow five business days from the time you have returned merchandise with your sales representative for processing of all credit memos on your account or visit us in-store for same day return crediting.
Returns by mail are not accepted.
Non-Returnable Product
The Following Types of Products are not Accepted for Return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.
Warranties
- All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within 30 days of the invoice date for replacement of the defective product.
- Please contact us at 1-800-752-5130 or email (state.beauty1900@gmail.com) us for more information.
- Please note: All claims for warranty on electrical items submitted over 30 days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.